Funeral & Memorial Consultant (22440)

• Advertised Salary: £24,578 (£12.57ph)
• Function: Funeralcare
• Job Number: 22440
• Contract Type: Permanent
• Full/Part Time: Full Time
• Total Contracted Hours: 37.5
• Closing Date: 10 January 2025
• Postcode: BH23 7EJ
• Shift Pattern: Mon to Fri 09:00 - 17:00
• Location: Hinton Park Funeral Directors

We're offering an exciting opportunity to deliver the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. As a Funeral & Memorial Consultant you'll be the point of contact for clients as you support them throughout the process of making funeral and memorial choices.

What you'll get..

• 31 days leave (Pro rata & incl bank holidays) rising to 36 with service
• 20% store discount
• Healthcare cash plan, pension & share incentive plan
• Cycle-to-work scheme
• Training & development opportunities

What to expect..

• Guiding clients through the process of arranging the funeral of their loved one, ensuring standards and expectations are exceeded.
• Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring compliance, accuracy and high attention detail throughout.
• Liaising with internal departments and external suppliers.
• Ensuring correct care of the deceased, for example, conducting daily checks and facilitating Reflection Room visits for families.
• Being proactive in community engagement initiatives.

What we're looking for..

• IT literate and a competent user of MS Office.
• Excellent communicator with strong organisational abilities and attention to detail.
• Can display resilience and be comfortable working alone in branch.
• High level of understanding, empathy, and compassion.
• UK driving license required (access to your own vehicle).

Training..

• Previous experience within the funeral industry is not required as we'll provide full training.
• Travel to our sites in the Portsmouth area will be required.

About Us

We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 200,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

Successful candidates will undergo a DBS check as part of compliance requirements.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.