Senior ICT Engineer Designer

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Who You Are

• You possess industry practitioner qualifications in relevant skill areas such as Microsoft, Cisco, or Oracle.
• You have obtained an ITIL Service Management Qualification (Foundation or above).
• You are educated to a degree level.
• You have a minimum of 3 years of design, systems analysis, programming, or technical support experience, specializing in the advertised skill areas.
• You have a proven track record of designing or implementing ICT end-to-end solutions and resultant change.
• You have a good understanding and practical experience of ITIL methodology and its application in commercial and local government environments.
• You have experience managing challenging and competing workloads.
• You are able to lead and motivate high-performance teams.
• You have team leadership, line management, motivation, and coaching skills.
• You are able to manage a range of activities according to their priority and deal with uncertainty and ambiguity.
• You have confidence and the ability to communicate and present complex details in a format that is understood by all.
• You have a customer-focused approach and are committed to improving service levels.
• You are committed to continuous improvement, equality and diversity, and health and safety.
• You have flexibility to attend meetings outside of normal office hours and are willing to participate in out-of-hours on-call rotas.
• You display the LCC values and behaviors at all times and actively promote them in others.

What the Job Involves

• Provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers.
• Maintain up-to-date, in-depth knowledge of ICT technical areas and awareness of solution discipline/client sector trends and policies.
• Ensure effective implementation of solutions, projects, and programs aligned with the strategic direction of ICT services.
• Undertake ICT problem diagnosis and resolution, including on-call emergency support where required.
• Implement ICT technical solutions and undertake design and analysis tasks.
• Mentor, support and provide guidance to ICT Engineers/Designers and ICT Technical Support Officers.
• Monitor performance and propose and implement performance-enhancing changes, ensuring availability targets are met.
• Develop and maintain appropriate technical and operational documentation and knowledge articles.
• Provide installation expertise in a specific technical area, such as problem diagnosis and resolution, technical support recovery activities, disaster recovery, and performance monitoring.
• Ensure governance, compliance to corporate policy, process adherence, and security standards are followed.
• Assist in skills development for ICT Services delivery, identifying training courses and supporting development.
• Ensure effective communication within the service and between other services and customers, delivering customer-focused solutions.
• Manage and prioritize team workloads against agreed targets and benchmark appropriately against other teams.
• Display a commitment to delivering high-quality services, innovation, and collaborative work practices.