Service Manager - Repairs

About the role

We have an exciting opportunity for two Service Managers to join our Responsive Repairs Teams covering the Greater Manchester area. Both roles are permanent, full-time opportunities working 39 hours per week (Monday - Friday).

What we're looking for

We are looking for Service Managers to manage our repairs and maintenance workforce in Trafford, Salford & Hulme, and Oldham, Failsworth & Newton Heath, and the surrounding areas.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will be an experienced manager with great customer service skills and a willingness to go the extra mile to get the job done.

Reporting to the Repairs Delivery Manager, you will be responsible for:

• Managing a team to deliver programmed works in customers' homes.
• Efficiently manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
• Ensuring the necessary financial controls are exercised and that adequate resources are in place.
• Managing approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
• Monitoring that operatives are maintaining appropriate levels of vehicle stock.
• Manage and control of materials in line with legislative standards and company guidelines.
• Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
• Ensuring timely investigation and response to complaints, and that workflow tasks are completed, and systems updated.
• Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.

Essential Skills/Experience

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing, and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Demonstrates the Guinness Behaviours.
• A full UK clean driving licence is required for this role.

Desirable Experience:

• Experience of stock condition software/handheld devices.
• Experience of working as part of a management team delivering front line services.
• Experience of change management.
• Extensive knowledge of building maintenance technical operations.

Essential Qualifications:

• Relevant Technical qualification - trade NVQ level 3 or equivalent.

Interviews will take place on Tuesday 15^th October 2024 and Wednesday 16^th October 2024.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.

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