Customer Consultant

Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Croydon dealership. As a Customer Consultant will look after the customer's sales process from start to finish. Friendly and professional, you'll work in your team to ensure that every customer's experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.

What we need

• Talk and listen to the customer to build rapport and accurately qualify their requirements

• Demonstrate the most suitable options to the customer, encouraging them to experience the product

• Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process

• Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle

• Personally, handover the vehicle and introduce the customer to the service team to secure future business

• Understand the customer journey experience and be committed to delivering an unrivalled level of customer service

• Ensure that the Sales Process is followed in full

• Build a relationship between yourself and the service team

• Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales

• Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales

• Complete all administration required, accurately and on time

• Deliver excellent service to everyone making sure their experience is memorable

• Attend appointments booked by our Sales Enquiry Team

Your Skills

• Have previous experience as a Customer Consultant

• Proven track record in sales within a Main Dealer environment

• A full UK driving licence

• Be a self-motivated and ambitious person who is willing to learn

• Work efficiently under pressure and towards set targets

• Deliver excellent customer service to every customer

• Have experience working within a main dealer environment

• Be sales driven and money motivated ...