Parts Advisor

Does this sound like you?

• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Passionate about the automotive industry and want to work in the world's biggest manufacturer
• Organised and flexible but hard-working
• Enjoy working as part of a team and assisting colleagues

Key Responsibilities:

Builds rapport and qualifies the customer's requirements

• Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
• Uses a good understanding of the customer's needs and the products that are available to guide them towards the product that will best meet their needs
• Quotes prices and availability of stocks and accessories to customers
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions

Co-ordinates the centre's stock holdings to agreed standards

• Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
• Orders parts on behalf of the Service team, including special orders i.e. grey import parts
• Checks all parts and accessories are in good order on receipt from supplier
• Returns code 50 and faulty parts, adhering to supplier return policy
• Ensures all parts and accessories are correctly stored and located
• Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
• Completes all relevant administration promptly and accurately (including customer records and invoicing)

Works with the Service team to deliver a quality service to customers

• Ensures all Service personnel have access to parts needed to complete next day work schedule
• Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding

Trade sales opportunities

• Prospects to local trade and co-ordinates van deliveries

Works as a full member of the centre team

• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist