Service manager
- Toyota & Lexus
- Full Time
- Hull
- £35,000 - £50,000 yearly
Job Description
Service Manager - John Roe Toyota
Location: Hull John Roe
Job Type: Full-Time
About Us: At John Roe Toyota, we pride ourselves on delivering exceptional service and customer care. As a leader in the automotive industry, our goal is to provide an unmatched experience for both our customers and our employees. We are currently seeking a Service Manager to join our team and help us continue to provide world-class service.
Position Overview: The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high levels of customer satisfaction, managing service technicians, and driving departmental profitability. This is a key leadership position within our dealership.
Key Responsibilities:
- Manage and lead the service department, including technicians, service advisors, and support staff.
- Ensure efficient operation and quality control of all vehicle service and repair work.
- Monitor customer service metrics and address any issues to maintain high customer satisfaction.
- Develop strategies to improve productivity and profitability.
- Implement and maintain best practices to ensure safety and compliance with all regulations.
- Handle customer complaints and ensure swift resolution to build long-term customer relationships.
- Monitor the performance of service staff and provide training or coaching as needed.
- Collaborate with the sales and parts departments to ensure smooth operations and customer satisfaction.
- Prepare and present reports on service department performance to upper management.
Requirements:
- Previous experience in a service management or similar role in the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of automotive systems, repairs, and maintenance.
- Proficiency in using service management software.
- Ability to work in a fast-paced environment and make informed decisions under pressure.
How to Apply: If you are a motivated and experienced individual looking to grow your career in the automotive industry, we encourage you to apply today! Please send your resume and cover letter to [email protected] or visit our dealership to apply in person.
Join John Roe Toyota and be a part of a team dedicated to excellence in automotive service!