IT Applications Support Lead

Job Description

Find where you belong!

Are you passionate about business applications and customer service? Do you want to work for a business that takes the role of providing stable, secure and innovative application services to our end users very seriously? Can you lead, organise and inspire colleagues to consistently deliver a high quality application support experience? If yes, then we may have the role for you!

What's it all about?

As the Application Support Lead, you will drive strategic initiatives to improve application support processes and boost customer satisfaction. You will oversee the IT application support experience for all colleagues. Your primary responsibility is to lead a team to provide exceptional IT application support for several key business applications, including reservation management, revenue management, task management, CRM, finance, HR, maintenance, F&B, and data/reporting.

If you're proactive and very well organised with strong leadership skills and a passion for applying technology to business problems and delivering great service then this is the ideal role for you.

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

To succeed in this role, you will be a strong people and vendor manager with a solid understanding of business applications and support.

You must be a team player, be passionate about ITIL best practice and know what it takes to build a team that consistently delivers an awesome IT service to internal customers. You will not be afraid to roll up your sleeves and get hands on when required, particularly in leading service improvement initiatives.

What are the extra benefits of working for Travelodge?

• Hybrid working - a minimum of 60% of your time should be spent in the office, but you're welcome to come in every day if you prefer!
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Annual bonus
• Life Assurance
• Access to Employee Assistance Programme
• Contributory pension scheme
• A focus on learning and career development