Work for Capita

Introduction to Capita

Capita is a leading provider of business process services, driven by data, technology and people. We exist to create better outcomes – for our colleagues, clients, customers, investors, and society as a whole.

We help millions of people, every single day. By working with our clients, we can create innovative ways to improve and simplify how these clients and their customers, or governments and their citizens, can connect more easily.

This creates opportunities across a diverse range of roles and industries, from customer service through to solutions architects. Whether you’re looking to progress in your career, change direction, learn a new skill or simply find a different way of working, there are plenty of opportunities for you to choose from here.

We strive to create multi-generational teams who can collaborate and learn from one another to create change. By having a diverse team of colleagues, we can combine passions and skillsets to create better outcomes with our work. We can make real impact through our community and responsible business initiatives around the world.

We also offer varied wellbeing support to all our colleagues, because we believe in doing what’s best for our people, in order to do what’s best for the societies and environments we operate in.

Why we’re working with Rest Less

We’re building an inclusive, multi-generational workforce that represents the diverse communities we serve. By teaming up with Rest Less, we can share this culture we’ve built and the opportunities we offer with their growing community.

This also means we can provide you with the chance to work in a way that works for you and find a path that fits your skills, whilst developing and growing new skills at the same time. In return, we benefit from teams with a diverse wealth of experience, helping us assist millions of people, every day.

Why work with Capita

58-year-old Alison Jenkinson, leader of the Emerging Talent Programme at Capita, has had an interesting and varied career. She’s helping to create a more diverse professional environment, and why she’s remained at Capita for over two decades.

“I’m definitely proud to be associated with Capita. We’re not just ticking boxes, but seeing things through and being socially responsible. Capita is breaking down barriers in the workplace and doing things differently so that we can be inclusive to everyone.”

Read more of Alison’s story here.

Perks & Benefits

Flexible working

Can request flexible working arrangements that work for you, including change in/compressed hours, working pattern, location, or job share.
Hybrid working available. Work from home, in an office, or any appropriate location, with access to assigned Capita office and hot desk as needed.

Pension Scheme

Company matched pension contributions up to 5%
A range a funds are available for you to invest in
A choice of Lifestyle strategies available to adjust your investments depending on your planned retirement age

Health Assessment

Access to information, guidance and support on our wellbeing hub, anywhere and any time
Information and tips around nutrition, health checks, risks and much more
Can opt in to receive a health assessment as part of the benefits you can choose

Life Assurance

A core benefit offered to all employees, paying a tax free lump sum payable to your preferred recipient in the unfortunate event of employees passing away
Additional option to purchase additional life assurance annually

Dental Insurance

You have the option to choose if you want to receive dental insurance benefits to make looking after your teeth easier

Employee Assistance Programme (EAP)

Access to our Employee Assistance Programme (provided by Care First)
Access to counselling services anywhere, any time

Retail and leisure discounts

Variety of flexible benefit offerings surrounding retail and leisure
Includes retail vouchers, restaurant discounts, plus beauty and fitness discounts

Holiday buy

Part of our core benefits, you have the opportunity to buy up to five extra holiday days should you need them in additional to your standard leave allowance

Health and Wellness

As part of our physical wellbeing benefits, you have access to a health screening including an eye care voucher
Access to multiple other health benefits, including our cycle to work scheme, discounted gym memberships and personal health coaching are also available
Depending on your role and salary banding, you may also have the option to purchase subsidised private medical insurance for you and your partner

Find your perfect opportunity at Capita

Real Life Stories at Capita

Jane Forde - RSPCA Advisor

I’ve been part of the wider Capita team since 2016, first joining the William Hill account, before joining the RSPCA account as a customer service advisor in 2021. Since joining, I’ve found real enjoyment in being able to help people with their queries and problems. I’m also supported when it comes to asking my own queries to my team leader. Everyone gets along on my team. They’re very open and I’m always able to ask for help. This was reflected in the training I received. As someone with dyslexia, I was provided with all the extra support I needed to make sure training went smoothly. After seven years here, I’m not planning on leaving anytime soon. Capita has made my career progress further than I expected it to. I’ve also been able to explore multiple areas of the business and learn new skills all as part of a diverse team.

Liz Nicholls – Team Manager – Financial Services Account Team

I’m Liz, a team manager working on the banking account team. I started here five years ago and haven’t looked back since. I’m very much a people person so I’m incredibly happy working in the contact centre where I can talk to, and help, customers and my team.

Although I love supporting people, I’ve also felt incredibly supported in many aspects of both my work and personal life. From the training I receive to the flexibility in shift changes, to even when I sadly lost my partner, Capita have been completely accommodating to my needs. After being made redundant at my last job as a 60+ woman, I didn’t think I would get another job. But then I found Capita and now see myself living out my working life here. I’m kept young here and on my feet, constantly learning new things, plus I still have development opportunities regularly offered to me. I think it’s an experience other older people would find rewarding and fulfilling, just like me.

Belynda Gelder – Team Manager - RSPCA

I joined Capita 18 years ago and had never considered working in a call centre before joining. Over the years, I’ve worked in several different departments within Capita but am currently a team manager on the RSPCA account.

Capita is wonderful. I love coming into the office, learning new things and interacting with my team, even though there are hybrid or flexible working options. I find I’m happiest when I’m challenged, which comes often as a mentor. There are also great opportunities to progress but I’m definitely happy where I am currently, and am prepared to live out my working life in this role; a job I truly love. I believe that as long as older workers, like me, are willing to listen and work hard, I see no reason why they shouldn’t consider a role with Capita.

Trish O’Hara – Banking Advisor – Financial Services Account Team

I’m Trish, I joined Capita 18 years ago with no call centre experience but I could type on a keyboard and use a PC. This was enough for me to find my place here, and since then I’ve grown in my role and I’m now a banking advisor for the banking account team, supporting a renowned high-street banking client. In my role, I coach and support new starters in the business to learn the ropes just like I did.

There are multiple different working options for me to choose from but currently I am on fixed shifts, which has been beneficial for my work/life balance. I could work from home but I prefer the camaraderie that comes with being in the office.

Overall, I can’t fault Capita. Even though it can be hard work, the support from my team makes it all worth it. For any new joiners or those thinking of joining, I advise you to ask for help if you need it. You’ll always be accommodated for and supported, which will help you learn and grow in your role.

Wellbeing at Capita

The wellbeing and mental health of our colleagues is extremely important to us. We want to maintain a happier, healthier, more productive, and more fulfilled workforce. To achieve that, we provide lots of support, including access to our wellbeing hub, which gives our people support with their mental, physical, social and financial wellbeing.

Employee Assistance Programme
Trained mental health first aiders and wellbeing champions across the business
Employee network groups (ENGs) offering support and guidance, representing different diversity groups, including:

Forums and groups on topics like neurodiversity, parents and carers, and the effects of the menopause
Paid time off to volunteer in your local community – either taken as a full day or spread out across several weeks. We offer a range of inspiration to help our people choose the kind of impact they want to make with the skills and experience they already have.

Capita diversity statement

We can only create better outcomes with the right people behind us. That’s why we encourage an open, honest working environment where everyone can be themselves and be valued for their differences. Join us and you’ll have the opportunity to work on a variety of diverse and exciting projects while growing and developing your career in any number of directions.

We value differences and encourage everyone to bring their ‘whole self’ to work. Whoever you are, we want you to know that you can be yourself here. We’re doing everything we can to support our employees’ needs. Whether that’s offering flexible working options to give a better work-life balance or developing a range of employee networks to offer a place for people to connect. We’ve signed the Armed Forces Covenant to support ex-service personnel looking for work and we’re committed to increasing female representation in our business.