If you have a fascination with the property market and you genuinely care about delivering top-quality customer service, then why not consider a job as a Mortgage Advisor?

As a Mortgage Advisor, you’ll get to turn people’s hopes and dreams into reality – and what better feeling is there than helping someone buy the home of their dreams?

What do Mortgage Advisors do?

meeting in coffee shop outside

A Mortgage Advisor (sometimes known as a Mortgage Broker or Mortgage Consultant) is an individual with in-depth knowledge about the property market who helps customers with mortgage applications.

Getting a mortgage can be a difficult and unsettling process, so most people looking to secure a new home prefer to get help and support from someone who understands the process better than they do.

When an individual, family, or business decides they would like to buy a property, a Mortgage Advisor will assess their financial situation (income, debt repayment, daily spending) and work out what they can afford in terms of mortgage repayments. The outcome of this assessment will then help customers decide which mortgage to go for and, importantly, how much they can afford to borrow to buy the home of their dreams.

There are many different mortgage providers and the range of products and rates available is huge. It’s the Mortgage Advisor’s job to make sure that applicants understand the different types of mortgage available to them and how they work.

For many, a mortgage will be the single biggest financial transaction they’ll make in their lifetime and so Mortgage Advisors have a duty of care to customers; to ensure that they end up with the most appropriate mortgage for their individual circumstances.

They’ll also work with other professionals such as Lawyers, Conveyancers, and Estate Agents to finalise mortgage agreements and tie up any loose ends to ensure that the customer can move into their new home on time.

What skills do I need to become a Mortage Advisor?

The right person will:

  • Be a people person who will always have customers’ best interests at heart.

  • Be confident in their skills and knowledge.

  • Like working to tight deadlines to ensure that a property purchase goes through on time.

  • Have excellent communication skills to make sure that customers always understand what’s going on and that their needs are being met.

It would help if you have:

  • At least 4 GCSE’s grade C or above, including Maths and English.

  • A CeMap qualification (see below for more information on how you can enrol on a CeMap course).

  • A full UK Driving Licence.

What will I love about being a Mortgage Advisor?

  • Being in a trusted position where you have the potential to positively impact people’s lives – you get to help them secure their dream home!

  • Constantly learning as the market changes and new mortgage products and legislation come into play.

What are the challenges of being a Mortgage Advisor

Striking a balance. As a Mortgage Advisor, you need to be driven to meet sales targets but it’s important that you maintain your duty of care to customers and don’t sell them anything they don’t need.

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How much will I earn as a Mortgage Advisor?

A Mortgage Advisor role is typically commission-based but will start off with a base starting salary of £16,000, potentially rising to £26,000 plus.

Are there opportunities to progress?

Once you become an experienced Mortgage Advisor, you might want to progress towards a career as a Financial Advisor or alternatively go on to manage and coach teams of other Mortgage Advisors.

What does a real-life Mortgage Advisor have to say?

“It’s a massive thing, no matter wherever you are in your life; a mortgage is a huge thing. Whether it’s your first mortgage, you’re moving up the property ladder, you’re downsizing, you’re remortgaging. Whatever the reason is, it’s hugely important. You know it’s your biggest asset, your biggest outgoing, normally, so you want to make sure you get the right advice.

“It sounds dead cheesy but I love doing it. I love helping people. I love being able to offer people solutions if they come in and they say ‘Oh, I’m not sure about this’ and then I think ‘Ok, well let’s have a look and see what we can do to help’. I’m a people person – I like working with people. A lot of it I do over the phone, as well as face-to-face. A lot of people don’t like phone appointments, but I’m okay with that.”

– Sheryl Towers, 63, Mortgage Advisor

How do I get started?

Talk to a Mortgage Advisor

Before deciding to make a big career move, it’s always best to speak to someone who currently does the job you’re interested in, so you can find out the ins and outs of daily work life. If you don’t already know a Mortgage Advisor, you might be able to get in touch with one through friends and family. There’s also nothing wrong with approaching a Mortgage Advice company and asking if there’s someone you can speak to for career advice.

You may also want to read our real-life story which explains how one woman fell in love with Mortgage Advising after being made redundant at 59.

Complete a recognised qualification to increase your employability as a Mortgage Advisor

Some employers will request that you take the first part of the qualification yourself and already have a CeMap Level 1 qualification. It’s easy to enrol onto a CeMap course and there are no specific entry requirements. Oxbridge Home Learning offer a popular 120-hour CeMap Mortgage Advisor course that can be completed online.

The course will cover everything you need to know to start your career as a Mortgage Advisor, including a general introduction to financial services and products, moving on to detailed information on mortgage applications, mortgage arrears, and post-completion issues.

Once you successfully complete the course, you’ll receive an official certificate and will be able to add the designation CeMAP after your name to confirm your qualification to future employers.

...Or apply for a job straight away

Some large estate agencies and Mortgage Advice firms will offer to take driven, numerate candidates and train them up with no prior experience. If they do this, they’ll usually offer employees the chance to study for a qualification alongside their work.