Senior Design Lead

Grade A - £52,737 (National Framework) or £58,139 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £553 per annum for those working from home.

Contracted Hours: Full time 37 hours per week or compressed hours/job share will also be considered.

Contract Type: Permanent

Location: Home-based with regular meetings in London, Newcastle, or Leeds offices

Closing date: Thursday 11th July 2024 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you....

This position will provide you with the opportunity to lead the design work for the Product and Service Design team within Change & Improvement for the CQC. You will be able to utilise your experience by managing the service and interaction designers and provide direction for user researchers and content designers working on Services and Products.

The CQC is transforming to an insight driven regulator, and your role is essential to this. Digital adoption by the organisations we regulate is essential in order to reduce inefficient and error-prone manual handling, and increase data conversion into insight. Your team will design clear, simple, and consistent services. You will design services that serve internal users, health and social care providers, and other bodies. Our team is responsible for products and services, so your team will be responsible for designing external portals that link directly to the internal systems. You'll think about the best way to engage organisations to exchange information with the CQC, and how best to present it to CQC colleagues. Your team are not just designing websites, you're designing complete services.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring...

We are seeking a proactive team player with the ability to work on a variety of projects simultaneously. You will have experience of accessibility and usability as applied to online portals, CRM applications, and websites. You will have experience of a business to business or regulatory environment, and will be used to considering a range of business profiles, from sole traders to PLCs.

You are an individual who has experience designing services and turning designs into functioning services. You will be able to flex your approach, knowing when to push for an extensive approach to service design and when to take a lighter touch, when to undertake research before build and when to move ahead with a build we can iterate.

You will have experience of helping teams adopt user-centred service design and delivery practices. Experience of people and performance management and staff development are important as CQC grows this essential function.

For further information on the Accountabilities and Responsibilities please see the link below for the JD:

Senior Design Lead JD

For an informal discussion or further information on the role, please contact Matthew Dodd, Senior Product Manager via email: [email protected]

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

For this role, we are particularly encouraging people from ethnically diverse communities and people with a disability to apply, who are currently under-represented at this level in the organisation.

Our Values

Excellence - Meeting our challenge to be a high-performing organisation

Caring - Treating everyone with dignity and respect

Integrity - Demonstrating our passion for 'doing the right thing'

Teamwork - Enabling us to be the best we can