HEO Credit Control and Billing Team Leader

About the Finance, Planning and Performance DivisionThe aim of the Finance, Planning and Performance Division is to ensure that GLD has effective business planning and sound financial and performance management processes that meet its business needs. The Division has approximately 40 staff covering transaction processing (accounts payable, customer billing, treasury functions such as banking, expenses and travel payments), financial and management accounting, planning, performance, finance policy, procurement and Bona Vacantia (BV) Finance. BV Finance collect income from bona vacantia (ownerless) assets on behalf of HM Treasury.The external reporting requirements places on GLD are the same as those of larger government departments, and in addition, GLD having only limited resources, needs to have a robust internal performance and finance regime to ensure we get maximum value for money for our clients. The variety of work offered by GLDs Finance, Planning and Performance Division is very diverse when compared to finance roles in some larger organisations.We also provide financial services to the Attorney Generals Office and HM Crown Prosecution Service Inspectorate. The Finance Team is part of the Finance, Planning and Performance Division (FPPD). Although FPPD is based in Central London, BV Finance is located in Croydon to provide finance support to the BV Division, based there. However, there is significant contact and interaction between the two teams.About the RoleThe post is in the Operations team, within FinanceKey responsibilities:Manage the Billing and Credit Control team of three EOs and 2 AO using their personal skills in order to manage their time and activities effectively to deliver an efficient service.Ensure the Credit Control inbox is managed on a rota system to ensure all enquiries are dealt with in a timely manner.Run the Split billing tool at the end of the monthManage fixed fee invoices escalating any issues with clients where payment is being withheld due to disputes over responsibility of charges.Be responsible for handling complaints quickly and fairly explaining the outcome to the client.Manage own share of allocated clients for billing and credit control to monitor and reduce the debt.Check unallocated receipts at month end to ensure all receipts are allocated and resolved and support the monthly bank reconciliation.Cover the Team leaders tasks and role when on leaveReview existing processes and practices regularly to improve or maintain the quality of service and reduce the risk of fraud.Plan ahead and set realistic targets to meet objectives.Ensure Data Protection and audit requires are adhered to.Using own judgement and using evidence to evaluate options, reassess work priorities and workloads to meet conflicting demands when needed.Identify personal skills needed to deliver priorities and deploy resources accordingly.