Implementation Team Member - Birmingham/West Midlands

Job Type: 12 Month Fixed-Term Contract

Location: Birmingham/West Midlands (Field Based Role)

Hours: 37.5 hours per week

Salary: £Competitive, Travel Expenses Paid, 25% colleague discount, 28-days annual leave pro rata

Are you passionate about innovation? Looking to continue your career with the largest UK Health and Wellness Retailer?

As a Retail Implementation Team Member, you will play a crucial role in transforming our entire retail estate. This field-based role involves significant travel and regular stays away from home, as you support the operational transition of store investments with a strong focus on customer centricity.

- Ensure retail colleagues have regular and structured communication throughout the end-to-end critical path.

- Coordinate, support, and oversee all de-merchandising and merchandising activities for store investments.

- Implement planograms to a high standard, adapting layouts to individual store needs and differing stock packages while maintaining company standards.

- Maintain maximum customer offerings during pre-closure enabling periods, trading refits, and champion a customer-first mindset (both internal and external) for all program and phasing activities.

- Adhere to company merchandising standards at all times, identifying and addressing any risks to customer experience, look, and feel.

- Submit weekly progress, risk, and issue reports to program teams and provide feedback to relevant stakeholders.

- Support store teams throughout transitions, ensuring all marketing, graphics, and POS are correct and relevant.

- Control, manage, and order marketing items where necessary.

- Forge strong working relationships with in-store and regional teams, agreeing on priorities with Team Leaders and working in conjunction with the wider business.

- Good level of retail operational experience.

- Excellent communication and listening skills.

- Experience with in-store merchandising and visual merchandising/planograms with a proven track record.

- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

- Strong analytical, planning, and time management skills.

- Ability to learn quickly and adapt in fast-moving environments.

- Ability to prioritise and work to tight deadlines.

- Self-motivated with the ability to work independently or as part of a team.

- Ability to perform general manual handling duties, including lifting, carrying, and using ladders.

- Full UK driving license.

- Ability to travel to various stores/locations and stay away from home weekly.

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

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