Design Researcher - Transport (12-Month FTC)

End Date

Tuesday 01 October 2024

Salary Range

£57,546 - £63,940

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we're well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Design Researcher - Transport (12-Month FTC)SALARY: £57,546 - £63,940LOCATION(S): Manchester

HOURS: Full-Time

DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time in the Manchester office.

About this opportunity

Here at Lloyds Banking Group, we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of the Transport Platform. You'll also be supported by our wider Design Research and Analytics community. You'll be responsible for managing the research plan and roadmap for your service or product area. You'll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You'll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

• Experience working closely with design and product teams to identify and prioritise customer problems and ask the right research questions

• Solid understanding and experience of the design thinking process to be an advocate

• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction

• Deep qualitative research experience using techniques such as in-depth interviews, concept testing, and usability testing (moderated and unmoderated)

• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities

• Substantial experience in conducting both strategic and tactical research studies

• Experience combining qualitative and quantitative methods

• Experience triangulating research and data from different sources to tell compelling customer stories

• Able to communicate and influence wider business stakeholders with clarity and conciseness

• Willingness to share your expertise and learn from others

We'd love it if you also have:

• Ethnographic experience (such as contextual enquiry or diary studies)

• Experience with accessibility research and/or vulnerable customers

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.