Digital Analytics and Insight Manager - Transport

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We support flexible working - click here for more information on flexible working options

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Job Description Summary

Job Description

JOB TITLE: Digital Analytics and Insight Manager - Transport

LOCATION: Cardiff, Bristol, Stockport or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

Do you have the digital analytical and insight skills to help support the major transformation of our Transport business?

Through our Black Horse, Lex Autolease and Retail brands, we have a crucial role in supporting the UK transition to Net Zero as consumers and businesses finance and lease electric vehicles through us and our intermediaries. Our vision is to evolve beyond Finance and Leasing, to becoming a market leader in Transport in the UK, and we have the investment and backing to take us there.

Within Transport's Customer Experience and Digital team, this role will help improve our online journeys and the overall customer experience, by optimising the digital content on the Blackhorse.co.uk and Lexautolease.co.uk public websites and self-serve portals.

We are looking for a highly motivated and proactive individual to drive and lead digital analytics and insight within the Transport Platform. Supporting the business to understand our customers, helping to improve our online journeys and customer experience through data informed recommendations and decisions.

This is an exciting opportunity to support shaping and pioneering new analytics processes, prototype new tools, experiment with data visualisation techniques, and working to enrich web data with business data. The work is fast paced but highly engaging and exciting - with the right data we can make a significant positive impact to our customer experience

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll do in this exciting role

• Conducting analysis and present insight using a diverse range of sources to support customer journey optimisation.

• Building effective networks across communities in Lloyds Banking Group and external analytics communities to help learn and share expertise with others.

• Have a continual understanding of the latest trends in the industry and our competitors and act as a source of professional expertise.

• Deliver analytical/research projects or provide insight to broader projects.

• Delivering end-to-end customer analysis; from responding to brief right through to impactful delivery of results.

• Manage and minimise operational risks with regards to data we are responsible for owning including understandings of GDPR and Data Protection Policies.

• Engage and influence stakeholders, anticipating, clarifying and shaping requirements for the purpose of optimising business results.

What we're looking for

• Web Analytics experience (Adobe Analytics, Google Analytics)

• Tag Management experience (Tealium, Google Tag Manager)

• 'Session replay' tool experience (HotJar, Quantum Metrics, Contentsquare)

• Experience with page performance tools (Dynatrace, App Dynamics, Contentsquare)

• Processing and analysing large data sets

• Basic understanding of JavaScript and web development languages (HTML, CSS)

• Data Visualisation and storytelling methods to present complex data in a simple, engaging manner (Power BI, Tableau)

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.