Lead Service Engineer

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Salary Range

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Flexible Working Options

Job Description Summary

Job Description

Job Title: Lead Service Engineer

Location: Bristol

Salary: £80,206 - £94,360

Hours: Full time

Working Pattern: Hybrid, 40% (or two days) in office.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

About this opportunity

Become a part of Commercial Lending for Lloyds Banking Group as a Lead Service Engineer and seize a unique chance to influence the future of digital banking. Our mission to build a bank of the future is driven by our extensive transformation programme. This role offers you the opportunity to work on ambitious projects within our Commercial Lending Platform, focusing on delivering exceptional digital journeys for our clients. If you're passionate about customer success, innovation, and leading transformative technology initiatives, this is the perfect opportunity for you.

We're creating exciting opportunities to improve customer experiences for our Commercial Cards clients for years to come. We're looking for a Lead Service Engineer to drive the delivery of reliable, scalable and functionally rich software solutions. Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland and Lloyds Bank (among others).

What you'll do

As a Lead Service Engineer, you'll be tasked with a variety of responsibilities that are crucial to our success, this is a senior leadership level role and will blend both technical expertise with great passion for coaching and developing people including advocation for team wellbeing.

• Lead and mentor a team of engineers to ensure the successful implementation of projects and services.

• Work within or lead cross-disciplinary teams by providing deep technical expertise, and leads the group in the resolution of service related and management issues, ensuring appropriate technical prioritisation.

• Develop and maintain high-quality service standards, ensuring all operations are flawless and adhere to industry regulations.

• Collaborate with feature teams and third parties to identify and implement creative solutions that align with business objectives.

• Supervises the maintenance and enhancement of service infrastructure, ensuring its reliability and efficiency.

• Monitor and analyse service performance metrics to continually improve our offerings.

• Develop and document processes to improve operational efficiency and service quality.

• The role accepts 24*7 accountability and ownership to support availability, currency and performance.

• Accountability for defining policy and standards specific to role, ensuring compliance in line with appropriate risk and budget management.

• Develops and/or delivers budget plans for own area with guidance from senior colleagues.

• Provides input into the development of IT Security policies, develops underlying procedures and monitors their implementation for area of responsibility within the organisation.

• Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.

What you'll need

• Proven experience as in service engineering or a similar role.

• Breadth of technical understanding across development, Operations, application and infrastructure.

• Strong communication skills, dynamic and adaptable, with the ability to facilitate efficient and effective decision-making.

• Exceptional problem-solving skills with a proactive and collaborative approach to finding solutions.

• Extensive technical knowledge in service engineering, with a thorough understanding of industry standards and commonly accepted approaches.

• Excellent leadership and team management abilities, with a track record of mentoring and developing talent.

• Demonstrated ability to work under pressure and manage multiple priorities with strict deadlines.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.

• An annual bonus award, subject to Group performance.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.