Senior Product Owner - Digital Engagement

End Date

Salary Range

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: 115501 Senior Product Owner - Digital Engagement

LOCATION: London or Bristol

HOURS: Full Time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service.

We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love.

We provide and guide customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.

This role will be within the Digital Engagement Lab within Consumer Servicing & Engagement Platform. It will give you the opportunity to work in a diverse team who are at the forefront of helping customers to better Manage their money.

What experience/skills are we looking for from you?

• Accountability for owning the vision for a large and/or complex product following business requirements analysis, balancing the needs of customers, partners and risk

• Experience in creating and driving inspired product roadmaps based on understanding our customers' needs, personas, value propositions and customer landscapes

• Experience leading key partners to prioritise & rationalise the right set of business problems

• Ability to realise product vision by leading a team to deliver product feature releases which create outstanding customer experiences

• Strong technical acumen to work closely with Engineers to understand the complexity and technical feasibility of solutions in order to evolve the service over time.

• Influencing skills across all levels of the organisation using data and insights while empowering your team to deliver maximum value for the customer and business

• Experience in applying agile methodologies to optimise innovation development and delivery. Significant experience with agile development methods & tooling e.g. Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team

• Experience in working with technical and cross-functional teams

• Experience of financial planning and cost control: a track record of delivering within budget and using resources effectively

• Strong dependency management and effective resolution

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.