Tusker Junior Application Support Analyst - Watford
- Lloyds Banking Group
- Full Time
- Watford
- £29,431 - £30,980
Job Description
End Date
Thursday 19 December 2024Salary Range
£29,431 - £30,980We support flexible working - click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are workedJob Description Summary
Based in WatfordJob Description
JOB TITLE:Junior Application Support Analyst - Watford
SALARY:£29431
LOCATION(S):Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days, or 40% of your time, at our Watford site.
About this Opportunity
You'll be providing IT application support on a daily basis to our Drivers, Tusker users (with Back Office, Fleetdesk and the Driver portal) and carrying out small enhancements on applications.
About us
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more informationwww.tuskerdirect.com
What you'll need
To be able to diagnose and resolve day to day live system incidents
To manage the workflow of bugs and small enhancements through development to resolution
To effectively monitor and record progress of incidents and service requests raised in the central ITSM tools, provide timely feedback to stakeholders
To work with the Commercial team to manage new SSO's, moves, merges and driver issues
And any experience of these would be really useful
Knowledge and experience of issue tracking and reporting tools; Atlassian Jira Service Management and Jira
Knowledge and experience of incident, problem and change management
Experience of using Driver portal, Fleetdesk and/or Back Office systems
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
