Quality Assurance Officer (Gr H)

Who You Are

• You are a professional sensitive to issues of equity, equality, fairness and diversity in team working and service delivery.
• You have an understanding of and experience in undertaking quality monitoring activity within a social care environment.
• You possess a good understanding of the health, social care, regulated services and community sectors.
• You have experience in handling complaints and concerns regarding service providers and have knowledge of Safeguarding ASC procedures.
• You have the ability to use and interpret complex data.
• You are skilled in recording, gathering and collating evidence-based information.
• You demonstrate agile and adaptable mindset and ways of working and can work successfully with stakeholders within and outside the council.

What the Job Involves

• Proactively monitor commissioned services on a regular basis to ensure that colleagues are appropriately informed.
• Collate quality assurance information from a variety of sources, including audits, observations, engagement with service users, carers and service providers.
• Measure the quality of care and support against contractual obligations, safety and quality standards.
• Identify improvement areas and make appropriate recommendations for review and improvement.
• Address and report on poor performance via provider action plans and risk assessments.
• Support complaints and safeguarding investigations to ensure care provisions comply with CQC.
• Maintain and support the development of Management Information reporting and systems.
• Travel to Kingston upon Thames up to twice a week to undertake on-site visits.