Store Manager - Gateshead

Store Manager - Gateshead

Team Retail & Business Banking

Location Gateshead

County N/A

Ref # 22455

Closing Date 01-Nov-2024

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

As a Store Manager you will lead a team of Assistant Store Managers and Customer Service Representatives making sure that the customer service that we provide is always second to none! You'll play a key part in emphasising effective team work, professional management and inspirational leadership. As a part of your role you will have a full operational responsibility and accountability of running the Store in line with the business plan and budget.

So what will you be doing?

• Having full operational responsibility of running the Store• Building strong relationships with local community businesses• Coaching and mentoring colleagues to make sure that they feel developed, inspired and appreciated• Making sure that your team delivers outstanding customer service each and every day - this is how we create fans! • Directly and in directly grow Metro Banks Retail and Business customer base, brand, deposits and lending by providing amazing service and convenience.• Taking responsibility for complaints handling through to resolution• Reinforcing operational processes, managing risk and compliance procedures• Managing the Assistant Store Managers and having overall responsibility for the entire Store team• Actively participating and supporting Store Events such as Business Networking• Constantly looking for ways to Surprise and Delight our customers!

And...we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• Passionate about providing unparalleled levels of service and convenience for customer• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders . • Able to work and learn quickly in a fast-paced, fun and dynamic environment• Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow• Care about doing a great job and exceeding expectations with the quality of what you do• Excellent time management and attention to detail is key - this role involves processing lots of customer and college information to a deadline • In order to be amazing in this role you will have previous management experience within retail banking and previous experience in the strategic development of a brand• Naturally you will be comfortable dealing with people management queries• To be successful in this role you will have awareness of retail and commercial banking industry trends, challenges and best practices

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!