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Admin & receptionist

NHS

Job Description

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team Making appointments Ambulance transport bookings Home visit requests Deal with general enquiries and complaints Contacting other providers Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Ensuring reception work area is tidy Collect payments from patients for non-NHS services Deal with general enquiries and complaints Administration Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions Input and extract information from Practice computer system Pulling Lloyd George envelopes when requested by doctors General Adhere to confidentiality as per Practice policy Observe health and safety guidelines at all times Participate in any training programme implemented by the Practice Any other reasonable duties as necessary

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