Health and Social Care Coordinator

To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions. To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need. To exercise tact, empathy & sensitivity at all times and use negotiation skills. To liaise and work closely with other members of the multi-disciplinary team To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to. To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries. To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action. Demonstrate the ability to undertake duties in an autonomous manner To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs. To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility To analyse information to determine potential risk & priority and action required To direct incoming referrals to appropriate teams for assessment To collate referral information to identify risks, needs and eligibility. To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act. To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly. To consider the use of Assistive Technology to meet needs To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues. To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out. To ensure all mandatory training is kept up to date

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