Independent Living A&E Volunteer (University Hospital of Wales Emergency, Cardiff)

What you will be doing
Providing emotional support for patients and relatives waiting for or receiving treatment
Giving emotional support and pastoral care to people, including queuing ambulances
Helping improve patients' experience via emotional support, practical tasks such as providing refreshments, contacting family members etc.
Signposting patients, relatives, and NHS staff to other services.
Assisting with lunch, tea rounds and other practical tasks such as assisting with hot and cold food, hot tea trolley, etc
Being on your feet in a fast paced environment and undertaking a variety of tasks such as going to the pharmacy, replenishing stock etc.

The skills you need
Warm and friendly with empathy for others.
Good communication skills.
Encouraging and supportive.
Can work independently and as a part of a team.
Able to commit to a regular shift.
Able to volunteer in a busy and emotionally challenging environment

What's in it for you
Meet new people and be part of a dynamic and inclusive team.
A great opportunity to develop your existing skills and gain new ones.
All training and induction for the role (there is no charge for training).
Reasonable pre-agreed travel expenses for the role including for attending training.
An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a difference to people's lives