Work for Sky
Introduction to Sky
There’s plenty to talk about when working at Sky. Bumping into TV presenters. A different lunch menu every day. The comfy sofas. The onsite gym. Time out to focus on career development.
Reasons to love Sky
We love telling the world we work at Sky. We’re fans too. We move fast and embrace pace. We have the freedom to be brilliant. And we work collaboratively because together we can. This is how we work at Sky and why we love it.
We’re more than our work
Building sustainable TV studios. Offering sports scholarships. Campaigning against single-use plastics with Sky Ocean Rescue. Doing the right thing is important to us. We do whatever we can to support our planet and the people around us.
We get the whole package
Who doesn’t love a perk? Well, at Sky you get plenty. Free Sky Q. Generous pension. Private health care. Access to over 12,000 LinkedIn Learning courses to support development. And that’s just to name a few.
Find your perfect job at Sky
Kirstin Barnett | Sales Advisor
What area of Sky do you work in?
Currently working in the Value department in Sky 4 Livingston. On a daily basis, I am taking calls from customer tailoring their Sky Tv and making sure that they are getting the very best from the Sky service also looking at the services that they would benefit from ie Sky Mobile, Sky Q and the brand New TV bundles.
How did you get into your role?
I applied online coming up 8 years ago. This was an online application followed by a face to face interview which gave you a great insight into the job and also role play.
How have you made a difference in your role / what’s been your proudest moment working here?
Making a difference to the customer and business every day is my reward in my role. When a customer is unaware of the amazing services that Sky can provide it is lovely to hear that they can get the benefit from this from the free services of the kids’ app to the Sky Mobile. With Sky it is not only about being here for our customer but also getting involved in the volunteering that Sky 4 are involved in. I have currently been on a go healthy where myself and a team member completed the Kiltwalk Glasgow for Kids love clothes. I have also been nominated for Best in Sky, this means a lot as was from my colleagues
What’s the most enjoyable thing about your job?
Getting the buzz from the customer when you can help and deliver great customer experience, this is shown in the NPS.
Describe your contact centre or area of the business – what makes it a great place to work?
In Sky 4 it’s not only your team but the whole team that makes it feel like a family. The contact centre is bright and colourful and this brings a great feeling when coming to work.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career?
If you wish to develop the opportunity is there and this is promoted by the managers in the call centre.
Jonny Murphy | Customer Experience Leader
What happens day-to-day in a Contact Centre?
My name is Jonny Murphy. I’m a Customer Experience Leader at Sky Stockport. Day-to-day at a Contact Centre, we answer a lot of telephone calls, as you may well imagine. They come in from our customers; whether they need technical assistance, whether they’ve got some queries around their billing or whether they want to upgrade or downgrade.
Everything that our customers want can be done digitally or online – what they can’t do online, they phone in. It’s our job to make sure that they get the help they need in an efficient and polite way.
What do you do as a Customer Experience Leader?
My role is all about making sure that the Customer Service Advisors, who are on the front line taking calls, have everything they need and are fully supported in order to deliver the best customer service in the country. That’s what we’re out to do at Sky, that’s what the advisors are trained to do.
It’s my job to empower them to be able to do it. I do that through coaching, one-on-ones, we listen to calls and give feedback. It really is the best thing about Sky. There’s no hierarchy. Feedback really does go 360 and it covers everything.
Is there a feeling of inclusion within our Contact Centres?
We’re massive, massive advocates here of inclusion and diversity. Making sure that everyone can genuinely be themselves from whatever background they happen to come from.
What are the main misconceptions about working in our Contact Centres?
I think one of the biggest misconceptions about working for Sky in a Contact Centre is that it’s dull and it’s boring. It just isn’t.
Yes, there is an element of the job which is sitting with a headset on and taking calls from customers that we can’t get away from. What we can do though is make sure that the background to that is one of engagement, fun and people actually enjoying themselves.
I know I never laugh as much in my life as I do when I’m at work.
There’s always something going on; whether that’s a Christmas party, a summer party, we have games, we have incentives. Not a week goes by without someone pushing a trolley around with sweets on, and then in summer all they do is swap the sweets out for ice creams because it gets a bit warm.
It really is a brilliant fun place to work. If you’re up for a laugh then this would definitely be the job for you.
What is your advice to those considering to apply for the Contact Centre Apprenticeship?
The advice I would give anyone looking to start an apprenticeship would be, as my Grandad used to say, just grasp the nettle. Just go for it. Press the button. Press apply.
It doesn’t matter who you are, where you’re from, how old you are, you know. If you have got a passion for customer service, then you are the type of person that I want to work with.
If you can have a laugh, added bonus, but we you know we need all sorts of different people to make this place the best it can be, and to provide the best customer service in the world. That’s what we’re out to do.
So my advice, just get it applied for and we’ll give you all the help you need when you turn up on day one.
Clare Mathers | Test Analyst
What’s your career journey been like up until now?
Having worked in Financial Services for over 13 years, 9 of which were in Fraud Prevention, I decided to take a career change and move into Recruitment for IT companies. Unfortunately this was not for me and so I ended up back in Financial Services, initially in an Admin role in which I took on the responsibility of Testing for my team during core business releases. This eventually led me to successfully applying for a role within the Testing team.
After nearly 2 years I decided to move into a different industry and secured a QA Analyst role with a software house that specialised in Local Government. After 2 years with them my role was abruptly made redundant and I immediately applied for a Test Analyst role that was being advertised at Sky. I had been keeping an eye on their careers page for some time as I had wanted to work here due to reputation and a genuine interest in the company, but the timing had never been quite right. I am now in my third month with the business and looking back over my career history, I feel that everything happens for a reason, and I am now exactly where I want to be.
What does a typical day working here look like for you?
For me there is no such thing as a typical day, other than having a daily morning stand up meeting! Every day is different, and this is why I like my job.
What’s the most enjoyable thing about your job?
The people! Everyone has been really welcoming and helpful. It’s really difficult moving from a job/industry that you know inside out to a new job you know nothing about! The people have made this transition so much easier.
Describe your work/life balance?
Work/life balance is so important, and it is clear the business are extremely flexible to accommodate this. As I am new I think it is important to work with colleagues rather than alone, however the flexibility to work the times that suit me is fantastic, as well as the option to work from home should I want to.
Example roles at Sky
Customer Service Advisor
Join us as a Customer Sales Advisor and you’ll enjoy the freedom and support you need to make an impact. Through sales you’ll make fans of the products you love. Smashing targets could also earn you an extra incentive.
Retail Sales Advisor
Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Sky inclusion statement
We celebrate diversity. Because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too. We want you to fully embrace being yourself. Whoever you are. Wherever you’re from.
Achieving a better gender and ethnic balance is important to us, so we’re investing in programmes to help us get there. We focus our marketing to increase our talent pool and always hire the best person for the role.
The things we hold most important that define how we do what we do.
– Forward-looking & restless
We believe in building a better tomorrow.
– Creative & action-orientated
We believe in new ideas and making them happen.
– Customer-led & simplifying
We believe in making things better and simpler for our customers.
– Collaborative & inclusive
We believe we are better when we all work together.
– Fair & responsible
We believe in doing the right thing.