Retail Implementation Team Leader - North London

Job Type: 12 Month Fixed-Term Contract

Store Location: London, United Kingdom (Field Based Role)

Hours: 37.5 hours per week

Salary: £Competitive, 25% colleague discount, 28-days annual leave pro rata

Welcome to the forefront of health and wellness innovation! As a Retail Implementation Team Leader at Holland & Barrett International, you will be at the helm of driving our mission to empower individuals on their journey to a healthier and happier life.

With your exceptional leadership skills and a passion for creating exceptional retail experiences, you will play a pivotal role in translating our brand's vision into reality on the shelves.

The Purpose of the Role:

- To partner Regional and Store teams through operational transition of stores investment with an unrelenting focus on customer centricity, colleagues & best in class execution.

- Prepare stores for investment works in advance including supporting reviews on store processes & procedures, disciplines, de-junking stores including back of house areas and energising teams.

- Working with the Implementation Manager to assign workloads and rota the Implementation team to ensure the right people are in the right place at the right time.

- To support the implementation function to ensure upskilling of new and current colleagues to achieve best in class execution and efficiencies.

- Agree merchandising resource from retail and within our own team to achieve effective programming & phasing.

- Maintain maximum customer offer during pre-closure enabling periods, trading refits and champion a customer first, both internal and external, mindset for all programme and phasing activity.

- Develop plans that maintain maximum availability post-launch.

- Adhere to company merchandising standards at all times, calling out any risks and/or opportunities to customer look and feel and shopping experience.

- Develop and share programme / project progress & dashboard reporting.

- Work closely and in partnership with the wider project teams for all store investment activity.

- Ensure all snagging/defect issues are raised and quick project close out is achieved.

Key Requirements:

- Strong retail operational experience.

- Ideally experienced in retail conversions and/or investment programmes.

- Good level of computer literacy, in particular Microsoft Outlook, Word, Excel, PowerPoint.

- Able to adapt and learn new systems, procedures and comfortable with working in a change environment.

- Experience of project work, working to and/or establishing processes and critical paths.

- Good influencing skills - demonstrated by strong interpersonal skills, confident delivery, decisiveness and demonstrable self-belief.

- Strong organisational ability - can handle multiple projects simultaneously, hit deadlines and prioritise between projects.

- Strong customer focus (internal, external and end-consumer).

- Clean UK driving licence to drive multiple colleagues to a given location

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

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