Customer Team Member (Customer Assistant)

Example job at Co-op

HomeWork for Co-op > Customer Team Member (Customer Assistant)

Customer Team Member (Customer Assistant) - typical role description

No experience is needed as full training is given.
Working hours and days vary for individual jobs – you can find live jobs here.

Working as a customer assistant is more than stacking the shelves. Our stores are a huge part of the community and everything you do will be focused on providing a great service to our customers and members. Whether that’s working early mornings in our in-store bakery, during the day on the shop floor, or working late evenings to help close the store, every customer assistant can expect to do something different every day.

What you’ll do as a customer assistant:

  • deliver friendly and helpful customer service
  • take time to listen and confidently resolve customer queries
  • prepare, present and handle all store products (including packaged
    meat and age-restricted items)
  • make sure the shop always looks its best by keeping it clean and
    tidy
  • work in a fast paced environment on different tasks throughout the
    day
  • promote Co-op membership and make a difference in your
    community

Being a customer assistant would suit people who have:

  • a real passion for customer service
  • great communications and listening skills
  • the ability to work as a team and achieve team and individual goals
  • an enthusiastic approach to work and a willingness to support your
    colleagues when the store gets busier
  • the flexibility to work a range of shifts to support the opening times
    of the store

Why Co-op?

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

  • a competitive rate of pay including an increase after 6 months
  • premium rates for any hours worked before 6am or after 10pm and
    if you work on a public holiday (not including bank holidays)
  • flexible working times, as well as regular overtime
  • 10% discounts on all food products, including 20% on own brand at
    payday weekend
  • discounts on other Co-op products and services
  • a pension with up to 10% employer contributions

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

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Does this role sound right for you?

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