Store Manager

Example job at O2

HomeWork for O2 > Store Manager

Store Manager- typical role description

We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.

And just like our customers, we open up exciting possibilities for our employees too. Great benefits. Generous rewards. High-quality training. Ongoing career development. These are just some of the reasons to join us.

We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.

Your role

Your job is to deliver amazing results through leading and developing a high performing team. You will deliver results through a motivated and engaged team by encouraging them to love the job they do and make sure they are having great conversations with our customers to understand their needs so they sell the right product and service to them. Making every day better for our customers through personal experiences that count.

You will look for ways to make sales soar, drive efficiencies and be an inspirational leader and role model to the team.

Responsibilities

The main responsibilities of the role are:

  • Leading your team brilliantly with passion and drive
  • Ensuring your store consistently delivers an extraordinary customer service/experience. Building trust and making every single day better through personal experiences that count
  • Achieving performance targets and other measures as set by the business
  • Delivering regular, consistent and effective reviews with the team
  • Supporting the Store to drive productivity and efficiency in line with budgets and guidelines, to minimise store operating costs and impact on the environment.
  • Building a schedule using identified business data inputs (i.e footfall, matrix hours, trading hours, employee contracted hours) to maximise productivity and deliver store rotas in an effective and timely manner
  • Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
  • Identifying talent within the team and driving development
  • Working with your team to take ownership of the store appearance – taking pride in where you work

What we are looking for

  • Someone who has worked in a fast paced environment previously, not necessarily Retail, who is motivated to work to targets and deadlines
  • The ability to be able to lead, encourage and develop teams to be high performing. Someone who can be a role model and take their team on a journey
  • Someone who can work to frameworks to provide support, training and development
  • A great communicator
  • Commercial acumen
  • Someone who has the ability to be agile who can change and adapt as to the business needs
  • Someone who understands the importance of delivering great customer experiences who has an awareness of a customer centric culture. Putting the customer first in everything that we do.

What we will give you

  • Competitive salary
  • Bonus
  • 24 Holidays days
  • Fantastic induction programme
  • Learning and development support
  • Flexible benefits to suit you

Additional Information

Hours: 37.5hrs (Full flexibility required)

We offer a competitive salary and some great rewards, including bonus, life cover, health care, good holidays and lots of flexible benefits too.

Telefonica’s commitment to flexible working allows us to consider requests for part time and flexible working hours to be options for this role. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There’s so much to discover. Your career starts here.

Does this role sound right for you?

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Good luck with your application

Before you go, we’d love to stay in touch to find out how you get on. Sign up to Rest Less today to get the latest jobs, learning, volunteering, financial planning and lifestyle resources sent straight to your inbox.

By providing your email you agree to receive emails and communications from us and acknowledge that your personal data will be used in accordance with our Privacy Policy and Terms and Conditions. You can unsubscribe at any time through the link in our emails.