Work for Direct Line

Introduction to Direct Line Group

Our vision is to create a world where insurance is personal, inclusive and a force for good.

We help people carry on with their lives, giving them peace of mind now and in the future. We do that by providing amazing, evolving products and services that are just what people need. And amazing, evolving careers for people like you!

When we started back in the 80s, getting insurance was a long, complicated business. You had to go through a broker, and it was all a bit of a pain.

So, we decided it should be easier, by offering insurance over the phone. That’s how we started the direct insurance revolution – and with strong values, distinctive brands, and great people, we’re still leading the way today. Now, we’re home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

We’re providing amazing, evolving products and services that are just what people need, with amazing, evolving careers for people like you. We have such a wide range of career opportunities here at Direct Line Group, and here is a few of them:

  • Customer Service and Claims advisors
  • Audit and Assurance
  • DLG Auto Services
  • Marketing and Communications
  • Finance and Accounting
  • Human Resources
  • Pricing and Underwriting
  • Legal and Secretariat
  • Procurement and supply chain
  • Property
  • Tech and Data


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Ways of working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.

We’ve ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing.

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you.

Why we’re working with Rest Less

Our partnership with Restless allows us to showcase our culture and career opportunities with different generations. We’re proud of our diverse team and recognise that different generations bring a wide range of skills, experience, ideas, and viewpoints.

Benefits of working at Direct Line Group

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them.
  • A competitive salary
  • Pension
  • The right to apply for flexible working
  • Private medical insurance
  • Generous holidays
  • 50% off home, motor and pet insurance
  • Free travel insurance
  • Free Green Flag breakdown cover
  • Optional insurance cover
  • Discounts, cash back and offers
  • We’ll let you know if the job you’re interested in offers other optional benefits when you apply

Find your perfect opportunity at Direct Line Group today

Example roles at Direct Line

Direct Line Careers - Customer Service Advisor

Customer Service Advisor

At Direct Line Group we support thousands of customers with their insurance needs each and every day. Whether it’s through simple amends to their policy, talking through their options or just helping to put things right. Our Customer Advisor roles are at the heart of what we do!

Direct Line Body Shop Technician

Auto services

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us.

  • MET (Mechanical, Electrical and Trim) Technician – OTE £40-50k
  • Paint Technician – OTE £40-50k
  • Panel Technician – OTE £40-50k

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat, and committed to delivering the best repair service.

Direct Line Careers - Pricing and Underwriting

Pricing and Underwriting

Pricing and Underwriting is a huge part of the fabric of DLG and consists of technical specialists with varying interests. We recognise the value that each of them brings. Their diversity and their different approaches to problem solving is key to our success.

DLG has an agile operating model which means that if you join us you aren’t locked into a specific product or feature forever, there is no such thing as a “Motor Retail Pricing Analyst” for example, but instead you form part of a cohort of Pricing and Underwriting Specialists and have the opportunity to flex, move and follow your own development journey across our products.

Tech and Data

Our Technology Services teams are the fastest growing areas of the group. We create, innovate, and maintain our intricate technical infrastructures that keep DLG at the forefront of our industry. We’re leading experts in designing technology solutions to meet business needs and continually work to improve our processes. It’s non-stop change, but we like it this way!

Diversity at the Direct Line Group

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Brand values and behaviours

Our Values

Do the right thing

Build sustainable outcomes not processes. Think commercial and choose the right path for our customers, our people and wider stakeholders.

Aim higher

Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.

Take ownership

Own our success by getting things done. Take the initiative and be accountable. Be curious and own your development and performance.

Say it like it is

Challenge drives progress. Your input matters so have the courage to say what you think and the patience to listen to others. Keep it simple and customer focussed.

Work together

Nobody has all the answers. Collaborate and draw upon the diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors.

Bring all of yourself to work

Diversity delivers better outcomes. Be the real you and celebrate difference. Respect others, have fun and make this a great place to work.

Our Behaviours

Be curious

Have a passion for learning. Look outside to see what we can learn, that’s where the competition is, and inside to see what we can improve.

Be aligned on outcomes

Discussion drives performance. But make a choice and commit to letting people across the business deliver results.

Build trust

Success is a shared endeavour. Be open, transparent and help others achieve no matter where they sit in the business.

Encourage simplicity

Complicated processes are nobody’s friend. Simple working methods deliver better outcomes.

Empower teams

Teams trump individuals. Nobody has all the answers so empower teams to turn problems into solutions.

Test, learn & adapt

Move at pace and be ready rather than perfect. Learn from mistakes and always adapt to improve.

Think you would enjoy working at Direct Line Group?