Work for Direct Line

Home > Work for Direct Line Group

Introduction to Direct Line Group

We’re an organisation with a clear mission: to make insurance easier and better value for our customers. So, we’re providing amazing, evolving products and services that are just what people need. And amazing, evolving careers for people like you.

To back up our business values, we also have a set of pillars that set out the experience of everyone who works here.

– Optimism

We’re positive about the future of our business and love taking on big challenges to prove people wrong. This creates an atmosphere where everyone can grow and develop.

– Diversity

It’s our differences that make us unique. We all have our own strengths and contribute in our own way. And what we do is valued and recognised right across the Group.

– Change

Anyone here can improve what we do and how we do it. From coming up with new ideas to trying out new technologies, you can make things better for us and our customers.

– Empathy

We always aim to understand our customers and each other better so we can anticipate what people want and give it to them before they ask. If something does go wrong, we’ll recognise and learn from it, to stop it ever happening again.

What we offer

Join us and you’ll find that we never stand still. As a Group, that means we’re always looking to stay one step ahead of what our customers will want next. For you, it means a rewarding and enjoyable career, with the scope to learn new skills, suggest new ideas and work with people who share your enthusiasm for giving customers great service.

Direct Line Logo

Why we’re working with Rest Less

Our partnership with Restless allows us to showcase our culture and career opportunities with different generations. We’re proud of our diverse team and recognise that different generations bring a wide range of skills, experience, ideas and viewpoints.

Find your perfect opportunity at Direct Line Group today

Example roles at Direct Line

Direct Line Body Shop Technician

Body Shop Technicians

The technologies used in Body Shops are evolving every single day, which is really helping us to re-shape the vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as either a:

  • MET (Mechanical, Electrical and Trim) Technician
  • Paint Technician
  • Panel Technician

All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.

Direct Line Customer Service Assistant

Customer Service Advisor

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers, as you will be the first point of customer contact for the DLG Auto Services.

Claims Handler

We pride ourselves on providing a great claims experience at a difficult time for our customers. Whether they need support with their home or motor claim, you will be responsible for handling it to the final outcome.

Direct Line Logo

Direct Line Group brand values

Our corporate values are behind the way we do business every day and, because everyone here helped to set them, everybody follows them. So, if you’re thinking of joining us, it helps if you share these values, too:

Do the right thing

For everyone in contact with our business. That means making decisions that are right, not necessarily easy, acting with integrity and always thinking about the long-term.

Aim higher

We always aim to be better and never settle for second best. That means persevering, being brave enough to try new things and learning from mistakes. And it means always challenging, welcoming change and delivering on our promises.

Work together

We combine our skills, knowledge and experience across all levels, business areas and teams, to produce the best possible results. That means we trust each other and celebrate successes together.

Take ownership

It’s our business, so take the initiative to make things better. That means making decisions, being accountable and pushing your own development and performance.

Say it like it is

Be true to yourself. Speak and act like an adult, understanding and respecting other people’s views, being open about any issues and sharing information, whilst keeping it simple.

Bring all of yourself to work

Be the best you can be. Celebrate the variety of skills, experiences and personalities here. Believe in yourself and those around you, by being a role model with a “can do” attitude. Most of all, have fun.

Think you would enjoy working at Direct Line Group?