Work for Direct Line
Introduction to Direct Line Group
Our vision is a world where insurance is personal, inclusive and a force for good. We help people carry on with their lives, giving them peace of mind now and in the future.
We do that by providing amazing, evolving products and services that are just what people need. And amazing, evolving careers for people like you!
To back up our business mission, we also have a set of pillars that set out our values and behaviours of everyone who works here.
What we offer
Join us and you’ll find that we never stand still. As a Group, that means we’re always looking to stay one step ahead of what our customers will want next. For you, it means a rewarding and enjoyable career, with the scope to learn new skills, suggest new ideas and work with people who share your enthusiasm for giving customers great service.
Why we’re working with Rest Less
Our partnership with Restless allows us to showcase our culture and career opportunities with different generations. We’re proud of our diverse team and recognise that different generations bring a wide range of skills, experience, ideas and viewpoints.
Find your perfect opportunity at Direct Line Group today
Example roles at Direct Line
Body Shop Technicians
The technologies used in Body Shops are evolving every single day, which is really helping us to re-shape the vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as either a:
- MET (Mechanical, Electrical and Trim) Technician
- Paint Technician
- Panel Technician
All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.
Customer Service Advisor
As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers, as you will be the first point of customer contact for the DLG Auto Services.
We pride ourselves on providing a great claims experience at a difficult time for our customers. Whether they need support with their home or motor claim, you will be responsible for handling it to the final outcome.
Brand values and behaviours
Do the right thing
Build sustainable outcomes not processes. Think commercial and choose the right path for our customers, our people and wider stakeholders.
Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.
Own our success by getting things done. Take the initiative and be accountable. Be curious and own your development and performance.
Say it like it is
Challenge drives progress. Your input matters so have the courage to say what you think and the patience to listen to others. Keep it simple and customer focussed.
Nobody has all the answers. Collaborate and draw upon the diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors.
Bring all of yourself to work
Diversity delivers better outcomes. Be the real you and celebrate difference. Respect others, have fun and make this a great place to work.